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4 case studies
Pharma · Global · 30 leaders

Moving from Operational Excellence to One Enterprise

IndustryBritish Pharma
CohortTop 30 leaders
OutcomeLeadership blueprint
The Challenge
A British pharma world leader was assessing their top 30 leaders ahead of a strategy shift — from Functional Excellence (FE) to One Enterprise (OE). The FE transformation plan existed; the leadership upside (strengths) and downside (gaps) did not.
The Approach
  • Leadership assessment targeting future competencies, mapped against current ones
  • Individual and team heatmap diagnosing strengths and gaps at both micro and macro level
  • 12-month development roadmap based on future scenarios and industry shifts
  • Full debrief session with the senior leadership team
The Results
The client used the assessment to create key alignment conversations during their senior leaders' strategic retreat — leading to the formulation of a leadership blueprint to accompany the FE-to-OE transformation plans.
"Created the alignment our senior team needed before we could commit to the transformation."
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Oil & Gas · 5 continents · Innovation team

The Future of the Global Innovation Team

IndustryDutch O&G Major
Geographies5 continents
OutcomeTeam risk map
The Challenge
A Dutch O&G global leader needed to map strengths and challenges for a newly formed senior innovation team across 5 continents. The team was expected to deliver global innovations at high pace — but how the team would actually perform under pressure was unknown.
The Approach
  • Leadership assessment focused on behaviour under pressure, ambiguity, and remote work
  • Individual strengths + areas of improvement for remote collaboration
  • Systemic map of team capabilities, mapped to future innovation obstacles
  • Full debrief with future-scenario discussion
The Results
The assessment was used in the global team retreat to provide clarity, build understanding, and create an alignment path forward. It formed the basis of the team's risk management intervention from a leadership perspective.
"Gave us a leadership-lens risk map we didn't have before — and a path through it."
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Banking · 14 countries · Senior leadership

Agility in an Uncertain World

IndustryJapan's #2 Bank
CohortSenior leaders · 14 countries
Outcome5 years · waitlist
The Challenge
Japan's #2 bank wanted to equip its senior leaders with better agility to navigate shifting landscapes in Oceania and Asia. The rapid shift in B2B markets was beginning to challenge the bank's market leadership. Leaders needed to sense markets, diagnose problems, and make key decisions to move the bank forward.
The Approach
  • Regional senior leadership programme in Singapore, participants from 14 countries
  • ThinkAgility — a financial-industry simulation placing leaders in high-growth, high-ambiguity environments
  • Built-in Learning Agility assessment with short, mid, and long-term upskilling plan
The Results
Leaders have reported reacting to markets more timely and making better key decisions back in their respective countries. As a key senior leadership programme with the bank, it's now running in its 5th year — with a waitlist of participants for every cohort.
"In its 5th year — and we have a waitlist for every cohort."
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Insurance · 28 branches · 200+ staff

From Cost Center to Profit Center

IndustryFortune 500 Insurance
Scale28 branches
Sales uplift+178%
The Challenge
A Fortune 500 global insurance company wanted to move its nationwide customer service centres from a cost centre into a profit centre. After 1 year of initiatives, revenue contribution was still a big challenge. Think Codex was tasked to bring a change in mindset and skillset to its frontline staff.
The Approach
  • Nationwide transformation rollout covering 28 branches and 200+ staff
  • ThinkCentric — customer service simulation building core customer skills
  • ThinkApex — sales simulation building both capability and confidence
  • Built-in assessments charting development plans beyond the workshops
The Results
Based on internal client data & tracking: NPS up 2 percentage points, sales up 178% — averaged across all branches. Reported as one of the most insightful workshops by senior team members who'd been in the industry for 20–30 years.
"One of the most insightful workshops in 30 years on the floor."
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